- You change your mind or the product is not suitable for the intended purpose
- The product does not match the sample or our description outlined.
To be eligible for a return, your item:
- Must be unused and in the same condition that you received it
- Must be returned within 14 calendar days of receiving the order
- Must be in its original packaging
- Must have the receipt or proof of purchase (please enclose in return)
If these requirements are not satisfied, District Fitness Equipment reserves the right not to accept your return and redelivery charges will apply.
How do I return an item for Refund / Voucher?
To submit a request for return, please email firstname.lastname@example.org with your original order number and reason for return.
Once District Fitness has authorised your return, please organise for your item to be returned to our warehouse within 14 days.
You will be responsible for paying your own shipping/insurance/packing/tracking costs for the return of your item. Please note, our shipping costs are non-refundable.
Please address returns to:
District Fitness Pty Ltd
619 Princess Highway
Russell Vale NSW
Returns received outside of the 14 day period may be returned to you and redelivery charges will apply.
Do you offer exchanges?
We do not offer exchanges.
Simply purchase your new item via our website and then contact customer on email@example.com to request a refund of your original order number.
When requesting your return, please provide your original order number along with your replacement order number and once approved, you can return your items to us for a full refund.
Please Note: should the item you return back to us not satisfy the returns policy as noted above, District Fitness reserves the right to reject your request for return of the original item.
How do I know if you have received my Return?
Once we receive your returned item, our team will inspect your return in compliance with our above noted returns policies
Should your return satisfy our returns policy, your return will be approved and we will initiate the refund/Credit Voucher process within 48 hours.
For refunds, you will receive an email confirming your refund and this will be processed back via your original form of payment. Please allow 1-5 business days for the return to be reflected in your account. Refund processing times vary depending on your bank and are completely out of our control.
For Credit Vouchers - these will be emailed to you within 48hrs of approval.
Should your item not satisfy our returns policy, we will contact you to arrange return of the item back to you. Please note it is your responsibility to pay for all shipping costs associated with the returns.
What items are excluded from the returns policy?
- Items on sale / clearance / end of the line (Unless deemed faulty by us)
- Requests received after 14 days of receiving your order
- Items used or not in original condition and packaging
- Items with no receipt of purchase
What do I do if my item is faulty?
If the item you receive is faulty on delivery, you must make contact with us within 3 days of receipt to advise of the fault.
Should faults occur beyond the 3 day period, please first refer to the warranty specifications of the item and ensure you have understood the terms and conditions of your warranty. If you are satisfied that you are within your rights for claim under the warranty, please make contact with us ASAP.
To avoid delays, please email firstname.lastname@example.org with your original order number, a description of the fault and if possible, please also provide photos clearly showing the fault for our assessment.
Depending on the nature of the fault, our team will assess whether or not the item will need to be returned to us for replacement, repair or refund. Please DO NOT return the item until confirmation has been made by District Fitness and further instructions have been provided.
If we request your item to be returned to us, once received we will assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused
District Fitness Equipment may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
What do I do if I haven’t received my order?
Once your item is shipped, you will be provided with the tracking number for the item along with the information of the courier consigned to deliver your item.
We recommend first searching the tracking number on the couriers site, as they will be able to provide you with the most up to date delivery information. Please make contact if you did not receive a tracking number from us.
If you believe there has been an error with your delivery, we request that you first check the shipping address listed on your invoice and confirm this is correct.
We then request that you try to make contact with the courier to further discuss the issue.
Please note, sometimes your tracking info may be updated to ‘Delivered’ and you have not yet received your order. Occasionally, the Courier may have scanned your parcel before delivery, and in some cases, your order may be delivered 1 or 2 business days after scanning. If it has been more than 2 business days since your parcel has been marked as ‘Delivered’ or you are having issues making contact with the courier - please Contact Us and include your invoice number and tracking number and we will follow up the issue for you.
What do I do if my order is missing items?
First, please check your tracking confirmation email. If you have a large or bulky order, your order may have been shipped in more than 1 parcel and may not arrive together. If you believe a mistake has been made, please Contact Us and include your invoice number and tracking number and we will be able to provide more information.
What do I do if I received the wrong item?
Please make contact within 3 days of delivery to advise of the issue.
You will need to email email@example.com with your original order number, a description of the issue and if possible, please also provide photos clearly showing the item received for our assessment. Once received, we will try to rectify the issue ASAP.
Are shipping costs refundable?
Shipping costs are non-refundable. If you request a refund for your item, your refunded amount will only be for the items, and not include shipping costs.